Living our local values : development resource / NHS Institute for Innovation and Improvement.

[Coventry] : NHS Institute for Innovation and Improvement, 2009.

11 volumes, 1 leaflet, 11 dividing cards : color illustrations ; in box 18 x 7 x 23 cm

11 booklets in a box with dividing cards and introductory leaflet. "To inspire and enable behaviours that put the needs of patients, staff and the public at the heart of what we do."

Quick start guide.-- Getting started.-- Defining and refreshing our values.-- How we communicate.-- Our organisational processes.-- Our decision making.-- Our leadership.-- How we behave with each other.-- How we behave with our patients.-- How we behave with our partners.-- The value of values.-- How to assess impact.