Language and discrimination : a study of communication in multi-ethnic work places / Celia Roberts, Evelyn Davies and Tom Jupp.

London ; New York : Longman, 1992.

XVIII, 422 pages.

Includes bibliographical references (pages 394-410) and index.

Acknowledgements – Series List – Transcription conventions – 1. Discrimination and language learning: an overview. – 1. Introduction. 2. Facing reality. 3. An expanding view of language. 4. The context: workplace settings. 5. Issues for training inter-ethnic communication and language learning. 6.A framework for language education. 7. The approach of Industrial Language Training. 8. Conclusion. Further reading. – 2. Mapping interaction: practice and theory. 1. Introduction. 2. What is happening? An analysis of some naturally-occurring data. 3. Theories of interaction. Further reading. – 3. Cross-cultural training – 1. Introduction. 1. The nature and aims of cross-cultural training. 3. The content and methodology of cross – cultural training. 4. Examples of cross-cultural training courses. 4. Further reading. -- 4. Ethnographic and linguistic analysis in the workplace. 1. Introduction. 2. The employment experience of black worker. 3. Ethnographic of the workplace. 4. A framework for the linguistic analysis of inter-ethnic communication. 5. Ethnographic and linguistic analysis applied: a case study. Further reading. – 5 Language teaching and learning. 1 Introduction. 2. Development in language pedagogy. 3. Project one: Language and communication skills for post elementary learners. 4. Project Two: Increasing student autonomy in ILT. Project Three: Communication for opportunity and training. 6. Project four: Advance communication skills for bilingual staff. Further reading. – 6. Conclusion. 1. Conclusion. 2. Issues about language as a hidden dimension withing discrimination. 3. Topics for further development and research. 4. Change in perception and practice in education. 5. The future. Further reading. – Appendix 1: Industrial language training: its origin, aims and objectives. – Appendix 2: The role of National Centre for Industrial Language Training (NCILT) – Appendix 3. Race relations Act 1976 – Bibliography – Index – Numerical Index of Training Material – Numerical Index data.